You work in a demanding environment where everything has to be right. So you need a partner you can rely on: responsive, clear and easy to work with. That is why we align our processes and products with the way you work. We keep things predictable, reduce complexity and design to simplify.
You work with one dedicated engineer who knows your case and understands what is needed. No handovers, no unnecessary noise.
We set clear expectations from the start. Our engineers understand your needs, and you know what to expect. If questions come up, you get a fast, direct response.
We deliver quickly and as agreed, so you can plan with confidence. Lead times are short, usually within 72 hours.
Our support does not stop at delivery. We remain available for questions, can support you during the operation if needed, and use your feedback to keep improving.
Request an account in the Xilloc Portal. Once verified, you can create a case and upload a CT scan.
To get started, please provide:
• A patient reference
• Operation details, such as the planned operation date
• Product specifications (specific design requirements)
• A CT scan (and, if necessary, additional MRI images)
Usually 2 to 3 working days. In urgent cases, it can be completed within 1 working day in consultation.
Usually one design round is enough. More complex cases may need additional iterations.
You work directly with a dedicated engineer. If needed, a backup engineer is available.
Usually within a few hours, and always within 1 working day.
After design approval, delivery usually takes:
• PEEK: within 3 working days
• Titanium and polyamide: within 5 working days
Yes. In consultation with the design team, urgent cases can be delivered within 36 hours under the right conditions.
We plan from the operation date backwards to make sure deadlines are met.
Yes. If needed, a Xilloc representative can be present during the operation.
